General terms and conditions

§ 1 Processing of order documents

can only begin when:

all necessary documents are complete
we have received the fee

The basic fee for our service, which relates exclusively to the official preparation of your wedding in Denmark, as well as hotel bookings, can be paid in cash, by crossed cheque, by bank transfer or by cash deposit directly into our bank account.
Payment is only considered to have been made once the amount has been credited to our account in full.
Only then can appointments be reserved and travel documents sent.
By sending/delivering the documents, you automatically agree to the terms and conditions.
The fees you have to pay in Denmark (family law agency, registry offices, Ministry of Foreign Affairs) are treated by us as transitory items (third-party funds) and are not part of our service contract.

§ 2. Receipt and dispatch of documents
The client will be automatically notified when all necessary documents and payment have been received by us. If there is a problem with the documents, you will be notified immediately. At this time, we will also clarify any outstanding questions or misunderstandings and confirm the wedding date and arrival and departure dates. From this moment on, you will also receive a telephone number where you can reach the responsible administrator directly.
We accept no liability for late deliveries caused by delivery services.
The timely submission of your personal documents and the complete completion of our marriage declaration are absolute requirements for the completion of your order.
If it transpires at a later date that documents and visas or copies thereof have been forged or falsified, or that decisive facts regarding the validity of visas have been concealed, so that the marriage cannot take place on the planned date, the agency fee will not be refunded. In such cases, we reserve the right to take legal action against the client.

§ 3. Liability for original documents and copies submitted
We accept no liability for documents lost in the post. You should therefore only use copies.

§ 4. Place of residence of the bride and groom in Denmark
The place of residence of the bride and groom in Denmark must be verifiably in the municipality where the banns are published.

§ 5. Rejection
The Danish Family Law Agency may reject an application, stating the reasons for doing so. The fee already paid will not be refunded.

§ 6. Withdrawal/cancellation of the order
21 working days before departure, no refund thereafter, but rebooking to a new date possible within 90 days. Cancellation costs are €100 if the trip is cancelled 21 working days or more before departure, provided that no travel documents have been sent. If the travel documents were expressly requested to be sent in advance (more than 21 working days before departure), no cancellation can be made. For this reason, you should wait for the documents to be sent automatically before your arrival.
Cancellations must be made in writing and can only be made by the bride and groom, unless a valid power of attorney has been granted to a third party.

§ 7. Additional costs
You are responsible for the registry office fee as well as travel and hotel costs. Hotel costs are to be paid to the hotel in question, and registry office fees are to be paid to the registry office in question.

§ 8. Border crossing and stay
We accept no responsibility for any problems encountered when crossing borders. Persons who have entered the Schengen States (United States of Europe (USE)) as tourists must be able to prove their legal right to stay not only to us, but also to the registry office in Denmark. There will be no refund of fees if the required documents are not brought with you, if visas are missing or invalid, or if illegal residence is rejected by the authorities. Persons who require a Schengen visa due to their nationality must obtain this themselves.

§ 9. Registration at the registry office
Registration at the registry office must take place on time according to your travel documents. We accept no responsibility if you arrive late or do not show up.

§ 10. Place of jurisdiction
The place of jurisdiction is agreed to be Naumburg/Saale.